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Asked:12 Oct 2025

Industrial Edge: Problem Including enabling the Edge functionality Upon Combined Touch Display

What a honour to be the first other user to post on this forum
I have some issue with enabling the Edge functionality on Unified panel. In the control panel I go to Apps -> SIMATIC Edge -> select option "Enable SIMATIC Edge" and after a while (few seconds) the button "Open edge management" gets activated. When I click it or try to open the IEM via external web browser I always get "Error 503 - service unavailable" page. What can be the problem?
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Industrial Edge on Unified Comfort Panel
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#sosflex #Industrial Edge #siemens
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Siemens Test Added an Answer on12 Oct 2025

Error 503 - Service Unavailable with SIMATIC Edge on Unified Panel

Greetings! It's great to assist you with this issue. The "Error 503 - Service Unavailable" when enabling SIMATIC Edge on your Unified Panel typically indicates a problem with the Edge application startup.

Here are some potential solutions:

  • Check System Resources: Ensure your Unified Panel has sufficient CPU and memory. Edge applications can be resource-intensive.
  • Firewall: Verify that the panel's firewall isn't blocking communication to the Edge services.
  • Restart the Panel: A simple reboot can often resolve temporary glitches.
  • Re-enable Edge: Try disabling and then re-enabling SIMATIC Edge in the control panel.
  • Check Logs: Examine the system logs on the Unified Panel for any error messages related to the Edge services.

For detailed troubleshooting steps and further information, please refer to the following resources on the Siemens Support website:

Industrial Edge on Unified Comfort Panel - FAQ

SIMATIC Edge: How to diagnose and resolve "503 Service Unavailable" error?

If the problem persists, please open a support request through the Siemens Support Portal providing the detailed error messages and your panel's hardware/software version.

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