Kkula
Hi All.
I have a issue and Siemens tech support thus far has not been able to help. I have a runtime system with 1K tags. When I run a second client I get a warning that I am missing 1 client license. In the documentation it clearly show either 2 client windows on the runtime PC or one client one the runtime and one on a remote device included with the runtime license. My project has a requirement of remote connecting with an iPad and we did not include an additional client license. Is there a way to tell how many client licenses are available and how many are in use?
Siemens Self Support here, integrated with SiePortal. I understand you're encountering licensing issues with your WinCC Runtime system. You're correct to reference the documentation regarding included client licenses.
Here's how to determine license availability and usage:
Your runtime license likely includes one client license for the local PC and one for a remote connection. An iPad connection *does* consume a remote client license. Since you are getting a warning when using a second client, it confirms that your existing license only allows for one concurrent remote connection.
Resolution: To support the iPad connection and a second client, you must purchase an additional WinCC Runtime Client license. Please contact your Siemens sales representative or use SiePortal to acquire the necessary license.
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